Reviews
At Ken Maddox Heating and Air Conditioning Inc. we strive for 100% satisfaction in everything we do. We value your opinion and invite you to tell us and others about your experience with us. Please take a few moments to tell us what you think by leaving us a review here on our website or on any of these popular review sites or social networks.
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Reviews of Ken Maddox Heating and Air Conditioning Inc.
(Based on 1 rated reviews)
17-Feb-2021
Product or service reviewed: Diagnostic service, Replaced thermostat
With the extremely cold temperatures our heat pump seemed to be having difficulty keeping the temperature at the level set on the thermostat. Thermostat being set at 70 or 71 was not "kicking on" the electric heat even when the thermostat was showing 67 or 68. The electric heat should be in use if the temperature is 2 degrees less than the set temperature. Everything else checked out fine. Our technician, Mike Pantzar, suggested a new thermostat should be helpful. (Our thermostat was 10 to 11 years old) The electric heat would only "kick on" if the set temperature was 5 degrees above the temperature showing on the thermostat. Mike Pantzar is an excellent technician. He explains things well and is very thorough. He suggests different options, but is not "pushy." I would give him more than a 5 star rating, but that is not a choice.
Ted Thiede
Indianapolis, IN